Case Studies
Real stories from real property managers who transformed their operations with BookMatrix.
Chariclia Hotel
Paralia Katerinis, Greece·Boutique Hotel - 25 Rooms
Challenge
Managing reservations manually across multiple OTA platforms, with frequent overbookings and missed messages from guests.
Solution
Implemented BookMatrix PMS with Channel Manager and AI messaging. Connected Booking.com, Airbnb, and Expedia with real-time sync.
"BookMatrix PMS streamlined our operations, saving us time and increasing our direct bookings."
Chara Gkaratzia — Chariclia HotelHotel Exarhos
Paralia Katerinis, Greece·Family Hotel - 30 Rooms
Challenge
Outdated property management with paper-based tracking, no channel synchronization, and manual invoicing for tax compliance.
Solution
Full BookMatrix deployment: PMS, Channel Manager, Booking Engine, myDATA E-Invoicing, and custom website.
"The intuitive interface and actionable insights have transformed the way we manage our property."
Maria Exarchou — Hotel ExarhosNiki Hotel
Paralia Katerinis, Greece·Beachfront Hotel - 45 Rooms
Challenge
High-season staff overwhelmed with guest communication across multiple channels, housekeeping coordination breakdowns.
Solution
BookMatrix PRO with AI Agents, Unified Inbox, Housekeeping App, and Email Automations.
"Our team is now more efficient, and our occupancy rates have soared thanks to BookMatrix PMS."
Anastasios Ketsetzopoulos — Niki HotelHaus Olymp
Paralia Katerinis, Greece·Vacation Rental - 8 Units
Challenge
Managing multiple rental units across Booking.com and Airbnb with constant availability conflicts and delayed guest responses.
Solution
BookMatrix with Channel Manager, AI messaging, and automated check-in emails.
"I really love the response speed to any feedback. The BookMatrix team is quick to fine-tune the experience we have with the work-flow."
Charalambos Sidiropoulos — Haus OlympNikolaos Mare & Hacienda Eugenia
Greece·Hotel & Vacation Rental
Challenge
Running two distinct properties — a hotel and a vacation rental — with separate systems, duplicated effort, and no unified overview.
Solution
BookMatrix as a single 3-in-1 cloud platform: PMS, Channel Manager, and Website for both properties with centralized management.
"The unique 3 in 1 cloud software of BookMatrix is a gem for hoteliers and its users. Fully understandable, awesome support, pretty customised. The genuine 3 in 1 is this."
Evaggelos Angelidis — Nikolaos Mare & Hacienda EugeniaReady to become our next success story?
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